Return Policy
Return Policy
At Serbian Knives, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receiving it for a full refund.
How to Initiate a Return:
- Contact Us: Reach out to our customer support team via email or through our contact form to request a Return Authorization (RA) number.
- Prepare Your Return: Ensure that the item is in its original condition and packaging. All accessories, manuals, and any promotional items must also be included.
- Ship the Item Back: Once you have the RA number, ship the item to the address provided by our customer support. Please note that you will be responsible for the return shipping costs.
Refund Process:
- Refunds will be processed within 5 to 10 business days after we receive and inspect your returned item.
- The refund will be issued to the original payment method used at the time of purchase.
Important Notes:
- Shipping costs for the initial order are non-refundable.
- Items returned without an RA number may not be processed.
- We cannot accept returns for items that have been used, damaged, or altered in any way.
If you have any questions or need further assistance regarding your return, please don’t hesitate to contact our customer support team. Your satisfaction is our priority!
